Best Estate Care respects your privacy and is committed to handling your personal information transparently and securely. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what personal information we collect, how we collect and use it, and how you can access or correct your information.
We collect personal information that is reasonably necessary to provide our estate clearance and downsizing services. This may include:
We collect personal information lawfully and fairly. We may collect it when you contact us via our website, telephone, or email; during an on-site quote or service; from executors, family members, or authorised representatives; from publicly available sources or trusted service providers; and via cookies and analytics tools on our website. These tools help us understand how the site is used, but do not personally identify you, and you can disable cookies in your browser settings.
We collect personal information to provide quotes, perform estate clearance, downsizing, and related services, communicate with you, arrange donations, valuations, and sales, comply with legal and regulatory obligations, and improve our services and website.
We use and disclose personal information only for the purpose for which it was collected or a related purpose. Furthermore, we may share your information with trusted contractors and service partners such as revivalists, valuers, and charities; with professional advisers like lawyers or accountants; and with government authorities when required by law. We do not sell your personal information to third parties. We do not routinely disclose personal information outside Australia, but if we need to, we will inform you and ensure appropriate safeguards are in place.
Furthermore, we take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Information is stored in secure electronic systems and paper files with restricted access. We retain personal information only as long as necessary for our functions and legal obligations, after which it is securely destroyed or DE‑identified.
You may request access to or correction of your personal information by contacting us. We will verify your identity before providing access and may refuse access in limited circumstances. We will explain any refusal in writing. There is no fee to make a request, but we may charge reasonable costs if you require copies.
We do not send marketing emails or messages without your consent. All our communications will identify Best Estate Care as the sender, and you can opt out at any time.
Our website may contain links to third‑party websites. We are not responsible for the privacy practices of those sites.
If you believe we have mishandled your personal information, don’t hesitate to get in touch with us. We will respond to your complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
For privacy enquiries, access or correction requests, or complaints, don’t hesitate to get in touch with our Privacy Officer: email support [at] bestestatecare.com.au or call our office on +61 466 342 342.
We may update this privacy policy from time to time. We will post the revised version on our website.
